Saturday, July 5, 2008

Grrr...they're trying to keep our deposit!

So, as we do every 2 years, my sisters and I (husband & kids included) all rented a house together for our vacation. This year we ended up changing our place within a few weeks of renting because we ended up with fewer people than originally planned. The price was reasonable...but I was a little nervous because their website (they are part of did not have any comments from previous renters. This is what they told us:
And I usually don't ask the visitors to put remarks on there. I have several properties through vrbo. Which you can click on the link that says. See all my other listings. And I make sure that they are in great conditions. I do have a lady that just stayed and I can ask her to put some comments in if it makes you more comfortable. But I am always on top of my properties and have never had a. Complaint

Well, we do have a complaint - they are trying to keep our deposit! Unfortunately we did not think to take pics as we left the place as we found it. They are claiming that we did some small things:
~ in one bathroom, they have a black bear toilet paper foot of this bear was already off when our party arrived. They claim we did this.
~ in another bathroom, there is a piece of the tub faucet gone - this is how it was when we arrived but they are claiming we did this.
~ in the kitchen, a cabinet door hinge came loose. They are claiming we broke the hinge. This is normal wear-n-tear and not something you keep a deposit for.
~ in a bedroom, they are claiming a "gouge" in the amoire. This is the bedroom I stayed in and I certainly never noticed a gouge.
~ they claim we were not respectful of nature and threw beer bottles & cans down the mountainside. They were there when we got there.
~ I'm not impressed with their cleaning lady. On the deck was a large trash can that had a full bag of trash when we arrived. Since you had to take your own trash down the mountain (10 minutes 1 way) we were not about to haul someone else's old trash for them.

We are talking a $200 deposit here. We are not happy. We are in the process of writing them a letter...not that we expect much. Probably will also write to the BBB & the Chamber of Commerce. I'm wondering if this is how they make some extra money...and if this so-called cleaning lady gets a kick-back for each problem she finds..and how many times she's found the "same" problems!

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